Returns & Exchanges
At K2 Base Camp, we want you to feel confident in your gear and apparel choices. If your purchase doesn't meet your expectations, you can return or exchange items within 30 days of delivery provided they are in original, unworn condition with tags attached.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Securely pack your items in their original packaging, ensuring all original hangtags, labels, and protective bags are included to qualify for a full refund.
Ship to Base Camp
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location or post office.
Quality Check and Refund
Once our team inspects the returned goods, we will process your refund or dispatch your exchange items within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing